HERE TO HELP
Support centre
Registration, appointments, information and privacy.
Find help with your next step.
In-app support
Open the app → Customer service on the home screen → Complaints & reports. Choose a category, describe the issue and submit it.
Keep the reference number and check the same page for case status and progress.
What to include
Include a description, the time of the issue, app version, iPhone model and any relevant appointment or case reference.
Hide unrelated personal details in screenshots. Do not send passwords, verification codes or complete medical documents.
The public support email is awaiting confirmation. Users who cannot sign in will be able to email us once it is published. This website currently does not accept message submissions.
Frequently asked questions
What if my verification code does not arrive?
Check the phone number and country code, ensure your phone can receive texts, and wait before trying again. Registered users can sign in with their phone number and password. Never share verification codes.
How do I view or cancel an appointment?
Open the relevant appointment in the app to view its status and available actions. Cancellation depends on the appointment status and service rules. Submit a support case if you cannot complete the action.
How do I manage family profiles?
Add or update profiles through the patient or family section of your profile. Ensure you have appropriate permission from the person or guardian, and choose the correct patient when booking.
Where can I find visit records?
Open visit records in the app. Raise a support request for the appointment if information is missing.
How do I raise a privacy or account-deletion request?
Existing users can select Privacy under Complaints & reports and describe the request. Uninstalling the app does not delete an account. The complete deletion process and public email are awaiting confirmation; see the draft privacy policy.
Is online consultation available now?
The current app labels online consultation as Coming soon. Refer to the latest app features and service status for availability.
Support and app messages do not provide immediate emergency assistance. If you are in Macau and need emergency help, call 999。